For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

AI agents will rapidly become the next customer-service support system for brands -- mainly because the technology has the ability to teach the platform how best to support customers. And that ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Customer engagement has long been dominated by rigid, script-based chatbots that offer little beyond pre-programmed responses. But a new generation of AI is rendering such systems obsolete.

Discover how AI agents are transforming the SaaS landscape with automation, efficiency, and natural language interfaces for seamless business ...

“Multi-agent AI changed everything for us,” said Goren. “With Xpander’s tools, we automated complex tasks like ticket enrichment and customer ... software-as-a-service (SaaS) solutions ...

He added, “Respondents cited factors such as proximity, speed, customer service, and cash availability as reasons for their choice. Many also noted that POS agents are more personable and ...

Consider forecasting agents in the supply chain predicting customer needs by engaging customer service agents, and then proactively adjusting warehouse stock by engaging inventory agents.

“AI agents like Operator, still in their nascent stages, have the long-term potential to revolutionize industries such as customer service, healthcare, retail, and logistics by automating ...