It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

One of the most effective tools for improving customer satisfaction through automation is the use of chatbots, and it’s better if it is integrated with a world-renowned platform, easy to use ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

"Companies regularly collect customer-satisfaction measures ... If the companies actually use the data to improve a product or experience, that's good for us subjects. But what if it's used ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Internet service providers that understand their customers’ expectations and experiences are better positioned to implement focused performance initiatives designed to increase overall customer ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...