AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business ...

EY India's latest report, 'How much productivity can Generative AI (GenAI) unlock in India? The AIdea of India: 2025', forecasts a significant boost in retail productivity by 35 to 37% within the next ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

Emotion AI can help businesses understand human emotions better than ever, but as this technology advances, ethical concerns ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

How start-ups are using intelligence for growthIssued by Emerging SoftwareJohannesburg, 13 Feb 2025Visit our press officeIntelligence empowers start-ups. (Image: Supplied) Imagine a start-up doubling ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

Paycom Software reported a strong fourth-quarter earnings beat with impressive revenue growth, although client count growth remained flat.

The result is a public rating designation that is designed to ensure that Qatar’s restaurants meet the highest international ...