With e-commerce sales expected to grow again in 2025, the challenge of managing shipping logistics has taken center stage.

To that end, improving the returns experience and reducing the return ... that retailers have the tools they need to enhance customer experiences, driving customer satisfaction and loyalty and ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

EY India's latest report, 'How much productivity can Generative AI (GenAI) unlock in India? The AIdea of India: 2025', forecasts a significant boost in retail productivity by 35 to 37% within the next ...

Emotion AI can help businesses understand human emotions better than ever, but as this technology advances, ethical concerns ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Gratitude is a social glue and buffer against taking your loved one for granted. If we aren’t careful, we may come to take ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Mr. Rama Krishna Inampudi is a seasoned technology leader with over 17 years of experience in the banking and financial services sector.

Like it or not, your credit score is important. It tells creditors how responsible you’ve been with your past debts. Cre ...

In times as challenging as the ones we face today, small business owners need to up their marketing game. There are many ways ...