Cruise lines have guest services staff who do their best to meet accommodations and ensure an enjoyable cruise experience for ...

Carnival Cruise Line brand ambassador John Heald recently reminded passengers that the cruise line’s Guest Access team is ...

Carnival Brand Ambassador John Heald confirmed that the cruise line won’t be broadcasting the 97th Academy Awards.

“Carnival Cruise Line has issued a warning to passengers that hanging a clothesline to dry your clothes isn’t permitted on ...

After a passenger received a hefty phone bill due to a daughter’s phone usage aboard a Carnival cruise ship, its brand ...

Few passengers know that this item, which many people pack, is no longer allowed onboard (it technically never was).

Carnival’s brand ambassador John Heald defended the policy on Facebook, where countless “upset” and “disappointed” cruisers slammed the sudden change, calling it “outrageous ...

It was quickly extinguished with a splash of social media. John Heald, who holds the title of ambassador for the Miami-based cruise line, addressed the situation last week on his widely followed ...

Another Facebook group rumor has been put to rest after Carnival’s Brand Ambassador took to the social media platform to ...