He had a plane to catch — but his ride to the airport was stuck in a parking lot, driving in circles. That was the experience of a passenger using Waymo, the Alphabet-owned autonomous taxi service that launched in San Francisco last year and has expanded its fleet to Los Angeles and Phoenix.

LA tech entrepreneur trapped in malfunctioning Waymo robotaxi that circled parking lot repeatedly, highlighting challenges in autonomous vehicle technology.

Mike Johns, a Los Angeles-based tech entrepreneur, was driven in circles in a parking lot while a Waymo representative tried to assist him over the phone