At Pacific Consulting Group (PCG), we hear this often. “We’ve been measuring our customer experience for years, but the numbers aren’t changing! Why not?”

For nearly four decades, Pacific Consulting Group has driven innovative, first-ever approaches to customer insights and experience—taking the practice of CX to new levels.

At Pacific Consulting Group (PCG), we hear this often. “We’ve been measuring our customer experience for years, but the numbers aren’t changing! Why not?”

Government Sector Pacific Consulting Group is a research and consulting firm specializing in performance improvement. Our services include marketing research studies such as surveys and focus groups; customer experience and process improvement consulting; and analytical modeling.

Pacific Consulting Group (PCG) is a small, dynamic consulting firm specializing in customer experience research, analytics and modeling. We use leading edge techniques to uncover what customers need and how they behave so our clients can decide where to focus improvements.

Pacific Consulting Group. 2100 Geng Rd. Suite 210 Palo Alto, CA 94303. Phone (650) 327-8108

Pacific Consulting Group believes meaningful insights and innovation, combined with solid data analysis, can lead directly to better business outcomes. You want to understand what your customers value, how they experience your brand, and why they make the choices they do.

At Pacific Consulting Group (PCG), we hear this often. “We’ve been measuring our customer experience for years, but the numbers aren’t changing! Why not?”

At Pacific Consulting Group (PCG), we hear this often. “We’ve been measuring our customer experience for years, but the numbers aren’t changing! Why not?”

At Pacific Consulting Group (PCG), we hear this often. “We’ve been measuring our customer experience for years, but the numbers aren’t changing! Why not?”